GoCSM V3
#7 Most Installed · HighLevel Marketplace
Detect Churn
Months Ahead
Before Happening
Stop guessing why clients leave. Start knowing why they stay. Real-time data, AI-powered insights, and automated CSM actions, built exclusively for HighLevel. Predict churn before it happens, not after the cancellation email.
Monitor login activities
What features is being activated and executed
Track every sub-account's wallet spend
GoCSM ai detects churning accounts months ahead
And much more
38.1K+
Sub-accounts tracked
90 days
Historical data immediately
7 min
Setup time
In less than 7-minutes, you'll be mind blown 🤯 by what you uncover about your customers!
After submitting this form, you'll be redirected to our HighLevel marketplace app
Your Retention Insurance
Your Revenue Intelligence
Your Churn Killer
WHAT WE'RE SOLVING
Get You to HighLevel's Diamond Award. And stay there.
Stop Guessing Why Clients Leave. Start Knowing Why They Stay.
⚡
Predict churn before it happens, not after the cancellation email
📊
See exactly who's using your platform, who's not, and who's about to ghost
💰
Track every sub-account's wallet spend, when usage drops, churn is next
👉
See which customers are at risk in minutes
No credit card required · Setup takes 7 minutes
Core Features
The Questions That Keep You Up at Night
(We Built the Answers)
🔐 Login Activity
❓ "Which clients are actually logging in?"
See Every Login,
Spot Ghosting Users
See who’s logging in, when, how long they stay, and how often they return.No more assuming they’re using it just because they’re paying for it. Track activity trends, identify ghosting accounts, and step in before the cancellation email arrives.
Free to try. No credit card required.
📊 Product Adoption
❓ "Are they using what they're paying for?"
See Who’s actually Using your System, And Who’s Not
Track workflows, features, and automation activity across every sub-account. Know who’s running 47 workflows and who activated zero and step in before inactivity turns into churn.
No card. Setup in 7 minutes.
🧠 Health AI
❓ "Who's about to cancel next? And what should I do about it?"
AI Health Scores for Every Account
Health AI scores every account automatically from 0–100 based on real behavior: Product Adoption (40%), Revenue Intelligence (30%), Customer Sentiment (20%), and Login Activity (10%). Spot red flags before the cancellation email, not after.
Free trial. No credit card required.
| Account | Stage | Score | Band | Trend | MRR |
|---|---|---|---|---|---|
Acme Corp |
Mature | 84 |
Thriving | ↑ | $480 |
Nova Partners |
Growth | 71 |
Healthy | → | $320 |
Peak Agency |
Growth | 62 |
Healthy | ↑ | $200 |
Wave Digital |
Mature | 44 |
Steady | ↓ | $180 |
TechStart Inc |
Onboarding | 38 |
At Risk | ↓ | $240 |
Bright Solutions |
Mature | 28 |
At Risk | ↓ | $160 |
💰 Revenue Intelligence
❓ "How do I know which sub-accounts are actually generating business?"
See How GoCSM Connects Usage to Revenue
Track wallet spend across every sub-account, SMS, emails, calls, premium workflows, and rebilling revenue. When a sub-account stops spending, they've stopped getting leads. That's your early warning, not the cancellation email 3 weeks later.
Try free. Data for the last 3 months.
💬 Customer Feedback
❓ "What do my clients actually think of my system?"
From Request to Testimonial, Automated
Automated feedback collection at the right moments. Not a generic NPS survey 6 months too late. Collect text and video testimonials, track sentiment across every account, and turn your happiest clients into your best marketing asset.
No credit card required.
🤖 GoCSM AI
❓ "How do I run CSM at scale without hiring an army of VAs?"
AI Detects the Problem and Triggers the Action
Our AI detects the problem and suggests the action. Usage dropped? It triggers a re-engagement sequence. Login stopped? It flags the account. Payment failed? It starts a recovery campaign. You just approve — one click, done.
Less than 10 minutes to set up. You will love it.
38.1K+
Sub-accounts tracked
across agencies
#7
Most installed app
on HighLevel
38.1K+
Days of historical data
available on day one
7 min
To set up and start
tracking your accounts
The Cancel Mindset
How Do Customers Decide to Cancel?
To be the default customer success system every HighLevel SaaS agency relies on to grow and retain customers.
Questions Customers Ask:
✅
"Am I dependent on this?"
Their website, appointments, and phone system all live on your platform. They can't leave without rebuilding everything. GoCSM helps you measure and deepen that dependency before it becomes a question.
✅
"Is my team actually using it?"
Show them. Live login activity tracking, no guessing, no surveys. Know exactly who's logging in, how long, and how often.
✅
"Is it making me money?"
Revenue intelligence that proves ROI in real numbers, not promises. Track wallet spend, NRR, and MRR by plan.
Getting Started
Your Journey with GoCSM
From install to insights in under 15 minutes.
The Platform
The CSM Workspace for GHL Agencies
The CSM Workspace for GHL Agencies
📉 Stop The Leaks
Cohort Analysis & Retention Heatmap
See how each month's signups behave across the year. Spot drop-off patterns, track long-term value, and improve onboarding based on real data. Identify the exact month where churn spikes and take action.
| Customer Since | New | M1 | M2 | M3 | M4 | M5 |
|---|---|---|---|---|---|---|
| Nov 2024 | 24 | 92% | 78% | 71% | 64% | 61% |
| Dec 2024 | 31 | 90% | 52% | 65% | 70% | 74% |
| Jan 2025 | 28 | 88% | 74% | 68% | 60% | — |
| Feb 2025 | 19 | 94% | 76% | 62% | — | — |
| Mar 2025 | 10 | 90% | 38% | — | — | — |
PRICING
Pay per account saved from churning
Pay for Outcomes, Not Tools. Don't assume — rely on real-time insights.
✦ Pro Plan
$147/month
Track up to 50 sub-accounts
No Credit Card Needed · Cancel Anytime
✦ 7-Minute Setup
✦ Real-Time + 90-Day Data
✦ 7-Minute Setup
✦ Custom-Built for HighLevel agencies
Core Platform
✓ Health Dashboard
✓ Login Activity & Time Spent
✓ HighLevel Feature Activation & Usage Tracking
✓ Revenue Intelligence
✓ In-App Feedback request
AI & Predictions
✓ AI-Powered Account Health Insights
✓ AI Churn Prediction Engine (Coming Soon)
✓ AI Customer Success Manager (Coming Soon)
Automation
✓ Automations on prolonged inactivity
✓ Failed payment & upcoming renewal triggers
✓ In-App Feedback Survey
What about if I want to track more than 50 accounts? Volume pricing kicks in automatically, the more sub-accounts you track, the lower your per-account rate becomes.
WHAT OTHERS ARE SAYING
Real Results from Real Agencies
FAQ
Frequently Asked Questions
Need something cleared up? Here are our most common questions.
What if I need to track more than 50 accounts?
We offer up to 50 sub-accounts on the free trial so you can experience the full platform. Connect as many accounts as you need — volume pricing kicks in automatically.
Does GoCSM provide customer success support to my customers?
No, GoCSM is purely a CSM software platform. We don't offer white-label customer support to your end customers.
How simple is it to integrate GoCSM with GHL?
Integrating GoCSM is just two easy steps: First, white-label GoCSM under your brand, then integrate it with your HighLevel account.
How can GoCSM help improve customer retention rates?
GoCSM offers tools to monitor customer health through key elements: customer satisfaction level, product adoption, and login frequency.
GET STARTED TODAY
Don't assume,
rely on real-time insights
Pay for outcomes, not tools.
Per account saved from churning.
The CSM platform built exclusively for HighLevel agencies. Reduce churn, increase adoption, grow revenue.
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