CSM

2024 Customer Success Trends: What’s Hot (and What’s Not) Halfway Through the Year

Can you believe we’re already halfway through 2024? Time flies when you’re busy keeping customers happy and engaged! As we dive deeper into the year, it’s time to check in on the hottest trends that are shaping Customer Success Management (CSM). Whether you’re a seasoned pro or just starting out, these trends are here to […]

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The Customer Success Superhero: Friend, Foe, or the Secret Weapon You Didn’t Know You Needed?

In the thrilling world of SaaS, the Customer Success Manager (CSM) navigates a complex landscape. They’re not your average support hero – they’re a blend of cheerleader, therapist, and data analyst, all rolled into one. But what exactly does a CSM do, and why should you care? The CSM: Beyond Basic Support Imagine a customer

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Beyond Onboarding: The Intriguing World of Customer Success Management

Have you ever fallen head-over-heels for a new app, only to abandon it a few weeks later, frustrated and confused? We’ve all been there. In the fast-paced world of software, companies are constantly vying for our attention, but keeping us engaged in the long run is a different story altogether. That’s where Customer Success Management

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