CSM

In the world of customer success, you can be a firefighter or a fire preventer. Let’s talk about how to stop fires before they start, while still being ready with a hose when needed. Understanding Proactive vs. Reactive: 1. Reactive Customer Support:  2. Proactive Customer Success: Finding the Right Balance: 1. Know Your Customers: 2. […]

Ever wonder what’s going on in your customers’ minds before they decide to leave? Let’s explore the customer psychology behind churn and how behavioral analysis can help prevent it. Understanding these aspects of user behavior is key to improving customer retention and satisfaction. Understanding Customer Behavior and Why They Leave The Honeymoon Phase vs. Feeling

Can you believe we’re already halfway through 2024? Time flies when you’re busy keeping customers happy and engaged! As we dive deeper into the year, it’s time to check in on the hottest trends that are shaping Customer Success Management (CSM). Whether you’re a seasoned pro or just starting out, these trends are here to

Ever wondered what’s the secret sauce to keeping your customers happy and loyal?  Spoiler alert: it’s not just about having a great product. At GoCSM, we’ve cracked the code and it all comes down to five essential pillars of Customer Success Management (CSM). Let’s dive in and see how these pillars can transform your business

In the thrilling world of SaaS, the Customer Success Manager (CSM) navigates a complex landscape. They’re not your average support hero – they’re a blend of cheerleader, therapist, and data analyst, all rolled into one. But what exactly does a CSM do, and why should you care? The CSM: Beyond Basic Support Imagine a customer

Have you ever fallen head-over-heels for a new app, only to abandon it a few weeks later, frustrated and confused? We’ve all been there. In the fast-paced world of software, companies are constantly vying for our attention, but keeping us engaged in the long run is a different story altogether. That’s where Customer Success Management