Solving Problems Before They Happen: The Art of Proactive Customer Success
In the world of customer success, you can be a firefighter or a fire preventer. Let’s talk about how to stop fires before they start, while still being ready with a hose when needed. Understanding Proactive vs. Reactive: 1. Reactive Customer Support: 2. Proactive Customer Success: Finding the Right Balance: 1. Know Your Customers: 2. […]
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