The Customer Success Superhero: Friend, Foe, or the Secret Weapon You Didn’t Know You Needed?
In the thrilling world of SaaS, the Customer Success Manager (CSM) navigates a complex landscape. They’re not your average support hero – they’re a blend of cheerleader, therapist, and data analyst, all rolled into one. But what exactly does a CSM do, and why should you care? The CSM: Beyond Basic Support Imagine a customer […]