Author name: Tim Sabir

Let’s talk about two things that often get mixed up: Customer Experience (CX) and Customer Success (CS). In 2025, everyone’s asking which one deserves more attention. Here’s the simple truth: […]

In the world of customer success, AI and automation are hot topics. But here’s the truth: it’s not about choosing between AI and human interaction – it’s about finding the

In the world of customer success, you can be a firefighter or a fire preventer. Let’s talk about how to stop fires before they start, while still being ready with

Ever wonder what’s going on in your customers’ minds before they decide to leave? Let’s explore the customer psychology behind churn and how behavioral analysis can help prevent it. Understanding

Can you believe we’re already halfway through 2024? Time flies when you’re busy keeping customers happy and engaged! As we dive deeper into the year, it’s time to check in

Ever wondered what’s the secret sauce to keeping your customers happy and loyal?  Spoiler alert: it’s not just about having a great product. At GoCSM, we’ve cracked the code and

In the thrilling world of SaaS, the Customer Success Manager (CSM) navigates a complex landscape. They’re not your average support hero – they’re a blend of cheerleader, therapist, and data