About GoCSM

Built by SaaSPRENEURS for SaaSPRENEURS.

Backed by HighLevel's Elite Developers

We know the cost of churn—and the power of getting ahead of it. GoCSM exists to help agencies keep the customers they worked so hard to win.

Our Purpose

Mission & Vision

Our Mission

To help HighLevel SaaS agencies reach Diamond status (1,000+ subscribers) and maintain it.

Our Vision

To be the default customer success system every HighLevel SaaS agency relies on to grow and retain customers.

What Drives Us

Our Core Values

🤝

Customer's needs first and always

🌟

A complete "WOW" experience

💡

Pursue value and simplicity

🎯

Result-oriented

💪

Can-do attitude

What Drives Us

We're not a Silicon Valley experiment

We're agency operators. SaaSPreneurs. HighLevel power users. We've felt every pain point you're dealing with—because we've lived it ourselves. We built GoCSM not from a boardroom but from inside the trenches, solving real problems we faced every single day.

Customers disappearing without warning
Missed upsell opportunities sitting right in front of us
CSM follow-ups slipping through the cracks
The struggle of building a CSM department from scratch

"We built GoCSM not from a boardroom but from inside the trenches, solving real problems we faced every single day."

— The GoCSM Founding Team

"Support waits for problems. Customer success prevents them."

— The GoCSM Philosophy

WHAT WE'RE SOLVING

Customer Support is not customer success

Support is reactive. It waits for problems. Customer success is proactive, it's about engagement, timing, and outcomes. GoCSM bridges that gap so you can stop firefighting and start growing.

⚠️

Spot risk before it shows up

📊

Track adoption and feature usage

⚡

Automate outreach based on behavior

💳

Stay ahead of failed payments and renewals

WHO WE HELP

Built for Teams Like Yours

GoCSM was designed for the people who live and breathe HighLevel every day.

🏢

HighLevel SaaS Agencies

Running a white-label SaaS on HighLevel and need visibility into who's actually using what.

🎓

Coaching & Consulting Firms

Using GHL to deliver client results and need to track engagement and adoption across accounts.

🚀

Lean Teams, Full CS Power

Small teams that want the capabilities of a full customer success department without the headcount.

LEADERSHIP

The People Behind GoCSM

Real operators who understand the agency game from the inside out.

Timur Sabir

FOUNDER, CEO

5X SaaSPRENEUR Award Winner, Retention SME

Tim has spent years growing 7-figure agency brands. He built GoCSM because his own team needed what the market didn't offer: a platform that tracks, engages, and retains clients with real data.

Sara Irfan

President, COO

Systems thinker. Team enabler. Strategic executor

Sara runs operations across the teams and brands under the MBC Holding umbrella. She's the system behind the systems: organized, ahead of the curve, and the reason things don't fall through the cracks.

Karthik Anand

Co-Founder, CPO

Platform architect. HighLevel innovator

Karthik brings years inside HighLevel's Marketplace to every product decision at GoCSM. As CPO, he translates deep ecosystem knowledge into a platform agencies actually want to use, sharp UX, smart roadmap bets, and the operational discipline to back it all up.

Abhinav Paliwal

Co-founder, CTO

Engineering leader. Architect of native HighLevel integrations.

Abhinav leads engineering and technical strategy at GoCSM, bringing firsthand experience as a lead developer on HighLevel's Marketplace platform. He architects the deep, native integrations that set GoCSM apart, built for speed, stability, and scale from the ground up.

Jose Casilang

Head of Technical Operations

The operator behind the curtain. Every uptime win is his fingerprint.

Jose owns the operational layer that keeps GoCSM running. From infrastructure to deployment pipelines, he's the reason agencies can count on reliability when it actually matters. Every smooth release and zero-downtime deploy starts with him.

Sinan Murat

Director of Customer Success

Champion of agency outcomes. Turns new customers into long-term advocates.

Sinan makes sure every agency that joins GoCSM actually wins. He bridges product capabilities and real-world results, owning onboarding, driving adoption, and turning new customers into long-term advocates who bring others along.

Sam Saxena

Product Manager

Builder's mindset. Obsessed with shipping things that move the needle.

Sam translates agency pain points and customer signals into focused product decisions. He brings a builder's mindset to every release, obsessed with shipping features that create real, measurable impact for the agencies using the platform.

Vinay Reddy

Engineering Manager

Velocity meets stability. Sets the bar for quality, mentors the team.

Vinay leads GoCSM's engineering team with a simple standard: ship fast, ship clean. He owns the day-to-day of how code gets built and released, mentoring the team and making sure quality never gets traded for speed.

Suraj Agarwal

Product Engineer III

Frontend craftsman. Pixel-perfect builder. The team's go-to when things get hard.

Suraj is the engineer who turns design specs into polished, performant interfaces. With a sharp eye for frontend craft and ownership of critical platform pieces, he's the one the team relies on when the work gets hard.