GoCSM Resources

Explore GoCSM Resources for the latest Release Notes, insightful Webinars, best Customer Success Management Practices, and innovative Ideas to enhance your strategy.

Release Notes

GoCSM was crafted with insights from SaaSPreneurs like you. We’re committed to develop our platform to elevate your CSM practice. Explore our features roadmap, as well as in-progress and completed features, on our Ideas page at ideas.gocsm.com

Podcasts & Webinars

Dive into our GoCSM Podcasts and Webinars to deepen your understanding of customer success strategies and the latest industry trends. Connect with experts and broaden your expertise.

Our Channels:

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Events

Discover GoCSM Events: Engage in dynamic sessions that connect you with industry leaders and innovative customer success strategies.

Community

Join the conversation in the GoCSM Community Group! It’s a relaxed forum to discuss general questions, share insights on customer satisfaction and product adoption, and catch up on the latest updates and affiliate news. Let’s grow our GoCSM knowledge together!

Partner With Us

Boost your earnings with the GoCSM Affiliates Program, offering a generous 40% lifetime commission on referrals. Promote our leading customer success platform and enjoy sustained income through a simple, rewarding partnership designed to support and enhance your financial goals.

Passive Referral Program

Unlock an incredible earning opportunity with the GoCSM Passive Referral Program! For a limited time, when you sign up, we’ll automatically attribute three sign-ups under your account. You’ll earn a lifetime commission of 40% on each of their monthly recurring subscriptions. Imagine the potential earnings—yes, it’s that lucrative!

Don’t miss out on this extraordinary chance to generate passive income. Sign up for GoCSM now and start building your financial future effortlessly!

Trusted by thriving HighLevel agencies

Ask Us Anything

Need something cleared up? Here are our most frequently asked questions.

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Can I get a live demo of GoCSM?

Unfortunately, we do not provide live demos, but we do offer live onboarding and success sessions

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What level of customer support do you provide to users of GoCSM?

As experts in customer success, we’re dedicated to bringing success to our own users. By helping your agency thrive and improve client retention, everyone benefits. It’s a chain of success—when you win, we win.

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How simple is it to integrate GoCSM with GHL?

Integrating GoCSM is just two easy steps: First, white-label GoCSM under your brand, then integrate it with your HighLevel account. You’ll receive a step-by-step guide upon signing up.

For detailed step-by-step onboarding instructions, you can access documents within the system or visit our help center.

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What sets GoCSM apart from other customer support platforms?

GoCSM is the only CSM software designed specifically for the HighLevel platform. It empowers your CSM department to actively guide customers toward success by providing crucial insights that clarify the next steps. This enhances account health and builds strong, lasting relationships. Our proactive approach not only boosts customer satisfaction but also increases customer lifetime, turning routine support interactions into opportunities for growth and loyalty.

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How can GoCSM help improve customer retention rates?

GoCSM offers tools to monitor customer health through these key elements:

Customer satisfaction level
Product adoption
Login frequency

From our experience, SaaS companies that focus on these areas see significant improvements in customer retention.

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Do you support my customers?

No, we don’t. GoCSM is a platform designed to help you oversee your customer base and manage key aspects to keep them engaged and paying monthly. It’s a tool, not a done-for-you service.

Customer Health Scoring: Identify and address potential issues before they escalate.
Actionable Insights: Understand your customers’ needs more deeply to tailor your interactions.
Proactive Support Tools: These features help you reduce churn and build lasting relationships with your customers.

By leveraging GoCSM’s features, you can build a proactive customer support strategy that reduces churn and fosters long-term relationships.

If You Go HighLevel,
You Should GoCSM

Recurring revenue in SaaS is fantastic, but churn can leave you scrambling like any marketing agency, constantly acquiring new customers just to stay afloat. GoCSM empowers you to break free from that cycle by stopping cancellations before they happen.