One Account Saved From Churning
Pays for your GoCSM

Think about it; if GoCSM prevents one customer from canceling, it will pay for itself.

Now imagine if it prevents more accounts from canceling, what else could those subscriptions pay for?

But wait, while we’re the masters of customer retentions, we wanted to take this to another level, and keep you forever by setting your account for free, or maybe making you some money while you’re leveraging GoCSM.

If you’re still seeing this offer, that means this is still valid. Limited Spots 

Passive Referral Program:

Once you sign up, we will attribute the next 3 sign ups under you automatically. And you will earn 40% of each one’s monthly recurring subscription for life. Do the math! Too good to be true, right? 

So Sign up now to automatically receive the next sign-up under you.

Monthly
Annual

$297/month

Or save 20% with annual plans

And much more solutions aiming to reduce churn and extending your customers lifetime.
Have an eagle view of your entire client base, track key metrics, and identify potential churn risks at a glance.

Include every user within your GHL agency as a contact and recognize each sub-account as a separate company. Identify decision-makers as Premium contacts to ensure they receive prioritized attention and maintain healthy relationships, minimizing the risk of churn.

Track your customers’ time spent on features, automatically offer support for low usage, and notify them about unused features with the option to schedule a demo call (all customizable by you).

Automate actions and notifications for the premium users who haven’t logged in for a specified number of days, streamlining outreach and other tasks in a simple GHL workflow.

Insights on customer satisfaction levels, features usage, login frequency, and referrals.

$237/month

You will save $720

And much more solutions aiming to reduce churn and extending your customers lifetime.
Have an eagle view of your entire client base, track key metrics, and identify potential churn risks at a glance.

Include every user within your GHL agency as a contact and recognize each sub-account as a separate company. Identify decision-makers as Premium contacts to ensure they receive prioritized attention and maintain healthy relationships, minimizing the risk of churn.

Track your customers’ time spent on features, automatically offer support for low usage, and notify them about unused features with the option to schedule a demo call (all customizable by you).

Automate actions and notifications for the premium users who haven’t logged in for a specified number of days, streamlining outreach and other tasks in a simple GHL workflow.

Insights on customer satisfaction levels, features usage, login frequency, and referrals.

Proactive Customer Success for HighLevel Agencies

We equip you with the tools and insights you need to proactively manage customer health, prevent churn, and unlock sustainable growth.

Customer Health Score

Gain a holistic view of client engagement and satisfaction. This tool uncovers successes and areas for improvement, enabling proactive actions to boost loyalty and elevate the customer experience.

Happiness Level

Gauging real-time customer contentment.

Tools Usage Insights

Insights into which tools your customers love most

Activity Tracking

Track customer actions with engagement insights

Intuitive Dashboard

Eagle-eye view of your customer's overall health.

Simplified Ticketing

Prioritize, categorize, and delegate support tickets for efficient resolution and smoother operations.

New Ticket Alerts

Receive instant notifications for new support tickets.

Custom Ticket Status

Personalize ticket stages to fit your workflow.

Canned Responses

Pre-scripted responses for swift support.

Custom Ticket Fields

Tailor ticket details to your needs.

White-Labeled Customer Support

Enhance brand consistency and provide a familiar environment for support requests.

Knowledge Base

Equip customers with a self-service knowledge base tailored to your brand.

Forums

Share insights, spark discussions, and collaborate on new ideas and strategies.

Ticket History

Keep track of past interactions and reference solutions with a clear and organized ticket history.

Announcements

Keep your customers updated on important news, product updates, or service changes.

Practice the real SaaS business

We all ventured into reselling HighLevel solutions with the shared goal of building a successful SaaS business, collecting subscriptions in exchange for our software.

However, many of us found ourselves in a situation similar to marketing agencies, struggling with high churn rates and the need for fully DFY (Done For You) services.

If you want to run a successful SaaS business, ask yourself these questions:
Are they happy?

GoCSM will assess the happiness levels of your customers and companies through a range of actions and interactions.

Are they fully dependent on it?

We all aim for our customers to rely completely on our system. GoCSM identifies underutilized features and triggers actions to increase user dependency and retention.

Are they using it?

If users don't use a subscription, they cancel it. GoCSM alerts you to users who have been inactive for a set period, triggering customizable actions within your workflow.

Are they moving up on your Value Ladder?

Customer support isn't customer success; it's about guiding customers through your value ladder to achieve the unique core value they initially signed up for.

Impacts
increase in FCR First
Contact Resolution
0 %
increase in customer
satisfaction score
0 %
increase in customer engagement
0 %
reduction in customer churn rate
0 %

Starting with GoCSM is a breeze

Just follow these three steps, and enjoy the growth

Trusted by thriving HighLevel agencies

Frequently Asked Questions

Unfortunately, we do not provide live demos, but we do offer pre recorded demo videos and a 14-day free trial.

After signing up for GoCSM, navigate to Settings > Integrations, where you’ll find a unique link. Simply create a custom link at your agency level and log in to GoCSM using this link. The system will then begin reading your sub-accounts and their users automatically.

For detailed step-by-step onboarding instructions, you can access documents within the system or visit our help center.

GoCSM is a powerful CSM platform designed to empower your team, not to replace it. While we don’t offer direct support to your customers, our platform is equipped to enhance your customer success efforts significantly: This includes:

  • Customer Health Scoring: Identify and address potential issues before they escalate.
  • Actionable Insights: Understand your customers’ needs more deeply to tailor your interactions.
  • Proactive Support Tools: These features help you reduce churn and build lasting relationships with your customers.

By leveraging GoCSM’s features, you can build a proactive customer support strategy that reduces churn and fosters long-term relationships.

GoCSM provides tools to monitor customer health through these key elements:

  1. Customer satisfaction level.
  2. Customer product adoption.
  3. Customer login frequency.

Based on our extensive experience, we have observed significant improvements in customer retention when Saas companies prioritize these elements.

GoCSM is more than just a support tool; it empowers your CSM team to actively lead customers towards success. Our platform delivers crucial insights that clarify the next steps, enhancing account health and cementing durable relationships. This proactive strategy boosts customer satisfaction and increases their lifetime value, transforming routine support interactions into chances for sustained growth and loyalty.

We offer a variety of support options, including email, chat, and phone. We are also committed to providing ongoing product updates and resources to help you get the most out of GoCSM.

If You Go HighLevel,
You Should GoCSM

Recurring revenue in SaaS is fantastic, but churn can leave you scrambling like any marketing agency, constantly acquiring new customers just to stay afloat. GoCSM empowers you to break free from that cycle by stopping cancellations before they happen.

Think about it; if GoCSM prevents one customer from cancelling, it will pay for itself. Now imagine if it prevents more accounts from cancelling, what else could those subscriptions pay for?

But wait, while we’re the masters of customer retentions, we wanted to take this to another level, and keep you forever by setting your account for free, or maybe making you some money while you’re leveraging GoCSM

If you’re still seeing this offer, that means this is still valid. Limited Spots 

Scroll to Top

Passive Referral Program:

Once you sign up, we’ll attribute the next 3 sign ups under you automatically. And you will earn 40% of each one’s monthly recurring subscription for life. Do the math! Too good to be true, right? 
So sign up now, to get the next sign up under you automatically.