Unveiling the Ultimate White-labeled Ticketing Platform at the LevelUp 2023

GoCSM All-in-One Customer Success & Ticketing Platform. Fully White-labeled Web and Mobile App

Everything you require to elevate your SaaS customer experience. Crafted by SaaSPRENEURs, for SaaSPRENEURs.

Revenue share with LevelUp attendees

Exclusive Level Up 2023 Offer

Be Among the First 100: Leap Ahead with 3 Affiliates Instantly upon Signup.

We offer 40% lifetime affiliate commissions. Start earning right away from your GoCSM subscription.
Additionally, for attendees signing up at the event, enjoy a $100 lifetime discount on your subscription.

For LevelUp 2023 attendees only, a special offer awaits! The first 100 users to sign up for GoCSM will automatically gain 3 affiliates under their banner. So you will start earning instantly from your GoCSM subscription.

Built for HighLevel Agencies, Fully White Labeled

GoCSM is built by HighLevel enthusiasts, just like you. We understand the challenges agencies face in keeping clients happy and preventing churn. That’s why we created a powerful customer success platform designed to integrate with HighLevel.

White Labeled Agency Portal

If you have customer success managers in your team and you prefer to be discreet about GHL as your source, GoCSM offers complete white-labeling, even for the portal accessed by your internal team.

Simplify Operations

Gain a clear view of your CSM activities to ensure healthier customers.

iFramed WL support portal

Whether you prefer to add your WL customer portal as a custom link or a standalone website, or both. Rest assured every aspect will be unified under your brand identity.

Sarmad Arsalan
Sarmad Arsalan
ArsalanTech
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We didn't know what customer success is until we started using GoCSM. Now, we have way better understanding of our customers and it helps us in providing better service.
Caesar Shakir
Caesar Shakir
CFsolutions
Read More
I highly recommend GoCSM for all GHL resellers, this is exactly what differentiates us from each other. Our unique customer service is the key that we standout with
Anderson Veiga
Anderson Veiga
Ten Four Life
Read More
GoCSM and their team offer superior education on how to incorporate CSM activities into a business. Their system and guidance is highly recommended.
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Top Features

Boost customer success with GoCSM. Start now and make it uniquely yours!

Features Used & Unused

Track customer engagement by monitoring which features are actively used and which are overlooked.

At-risk Customers
Mike. B
Jessica. K
Hannah Jackson
CSM Billable Hours Coming Soon

Track time spent on each customer

Login Activities
Daily 95%
Weekly 55%
Bi-weekly 79%
Monthly 40%
Customer Health
Predict churn and proactively retain your customers with GoCSM Health Indicators:
John Doe

Company Name

Satisfaction Level Product Adoption Login Activity Time Spent

Dashboard Insights on:
Customer Feedback

Collect customer feedback to accurately assess their satisfaction levels, from highly satisfied to dissatisfied, and use this data to identify key areas for improvement and enhance service delivery.

Tickets and Forums Coming Soon

Stay tuned for the upcoming launch of our Tickets and Forums features.

Practice the real SaaS business

We all ventured into reselling HighLevel solutions with the shared goal of building a successful SaaS business, collecting subscriptions in exchange for our software.

However, many of us found ourselves in a situation similar to marketing agencies, struggling with high churn rates and the need for fully DFY (Done For You) services.

If you want to run a successful SaaS business, ask yourself these questions:
Are they happy?

GoCSM will assess the happiness levels of your customers and companies through a range of actions and interactions.

Are they fully dependent on it?

We all aim for our customers to rely completely on our system. GoCSM identifies underutilized features and triggers actions to increase user dependency and retention.

Are they using it?

If users don't use a subscription, they cancel it. GoCSM alerts you to users who have been inactive for a set period, triggering customizable actions within your workflow.

Are they moving up on your Value Ladder?

Customer support isn't customer success; it's about guiding customers through your value ladder to achieve the unique core value they initially signed up for.

Impacts
increase in FCR First
Contact Resolution
0 %
increase in customer
satisfaction score
0 %
increase in customer engagement
0 %
reduction in customer churn rate
0 %

Starting with GoCSM is a breeze

Just follow these three steps, and enjoy the growth

Go CSM Pricing

A Fully White-Labeled Ticketing System for Individuals and Small Teams Ready to Uplift Customer Service.
Exclusive Level Up 2023 Offer

Be among the first 100 to sign up during the event and gain an instant entourage of 3 affiliates. A strong beginning to your GoCSM chapter.

Frequently Asked Questions

Unfortunately, we do not provide live demos, but we do offer pre recorded demo videos and a 14-day free trial.

After signing up for GoCSM, navigate to Settings > Integrations, where you’ll find a unique link. Simply create a custom link at your agency level and log in to GoCSM using this link. The system will then begin reading your sub-accounts and their users automatically.

For detailed step-by-step onboarding instructions, you can access documents within the system or visit our help center.

GoCSM is a powerful CSM platform designed to empower your team, not to replace it. While we don’t offer direct support to your customers, our platform is equipped to enhance your customer success efforts significantly: This includes:

  • Customer Health Scoring: Identify and address potential issues before they escalate.
  • Actionable Insights: Understand your customers’ needs more deeply to tailor your interactions.
  • Proactive Support Tools: These features help you reduce churn and build lasting relationships with your customers.

By leveraging GoCSM’s features, you can build a proactive customer support strategy that reduces churn and fosters long-term relationships.

GoCSM provides tools to monitor customer health through these key elements:

  1. Customer satisfaction level.
  2. Customer product adoption.
  3. Customer login frequency.

Based on our extensive experience, we have observed significant improvements in customer retention when Saas companies prioritize these elements.

GoCSM is more than just a support tool; it empowers your CSM team to actively lead customers towards success. Our platform delivers crucial insights that clarify the next steps, enhancing account health and cementing durable relationships. This proactive strategy boosts customer satisfaction and increases their lifetime value, transforming routine support interactions into chances for sustained growth and loyalty.

We offer a variety of support options, including email, chat, and phone. We are also committed to providing ongoing product updates and resources to help you get the most out of GoCSM.

If You Go HighLevel,
You Should GoCSM

Recurring revenue in SaaS is fantastic, but churn can leave you scrambling like any marketing agency, constantly acquiring new customers just to stay afloat. GoCSM empowers you to break free from that cycle by stopping cancellations before they happen.

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Be Among the First 100 & Unlock Double Benefits!

First 100 users to sign up will automatically receive:

  • 3 Bonus Affiliates: Earn commissions instantly from users assigned under you.
  • $100 Lifetime Discount: Secure a permanent discount on your GoCSM subscription.

Watch the Demo Video

Get a sneak peek of GoCSM in action and discover how our powerful customer success management platform can transform your business.