Extendly Recommends GoCSM, the Customer Success Platform for GHL Agencies
GoCSM partnered with Extendly to offer you an exclusive 20% discount for 3 months.
Use this coupon
EXTNDLY20
- Fully Integrated
- Fully Customizable
- Fully Whitelabeled
$297/month
Or save 20% with annual plans
- Unlimited Usage
- Unlimited Users
- All Features Included
Experience world class white-labeled customer success tools.
Include every user within your GHL agency as a contact and recognize each sub-account as a separate company. Identify decision-makers as Premium contacts to ensure they receive prioritized attention and maintain healthy relationships, minimizing the risk of churn.
Track your customers’ time spent on features, automatically offer support for low usage, and notify them about unused features with the option to schedule a demo call (all customizable by you).
Insights on customer satisfaction levels, features usage, login frequency, and referrals.
$237/month
You will save $720
- Unlimited Usage
- Unlimited Users
- All Features Included
Experience world class white-labeled customer success tools.
Include every user within your GHL agency as a contact and recognize each sub-account as a separate company. Identify decision-makers as Premium contacts to ensure they receive prioritized attention and maintain healthy relationships, minimizing the risk of churn.
Track your customers’ time spent on features, automatically offer support for low usage, and notify them about unused features with the option to schedule a demo call (all customizable by you).
Insights on customer satisfaction levels, features usage, login frequency, and referrals.
Surpass the Ordinary: Elevate Customer Experiences with GoCSM Features
Unlock the power of premium tools designed to create remarkable customer journeys. With GoCSM, don’t just meet but consistently exceed customer expectations, setting new standards in service excellence.
Customer Health Score
Gain a holistic view of client engagement and satisfaction. This tool uncovers successes and areas for improvement, enabling proactive actions to boost loyalty and elevate the customer experience.
Happiness Level
Gauging real-time customer contentment.
Tools Usage Insights
Insights into which tools your customers love most
Audit Logs
Track customer actions with detailed audit logs.
Intuitive Dashboard
Eagle-eye view of your customer's overall health.
Simplified Ticketing
Prioritize, categorize, and delegate support tickets for swift resolution and smoother operations, boosting customer satisfaction.
New Ticket Alerts
Receive instant notifications for new support tickets.
Custom Ticket Status
Personalize ticket stages to fit your workflow.
Canned Responses
Pre-scripted responses for swift support.
Custom Ticket Fields
Tailor ticket details to your needs.
Support Across Channels
Unified Multichannel Support: Streamline and manage customer interactions seamlessly across various communication channels like email, chat, forms, and your website.
Turn support emails into organized tickets for swift resolution in your helpdesk.
Forms
Submit tickets seamlessly using intuitive forms.
Chat
Initiate tickets seamlessly with the chat widget. (Version 2)
Website
Submit tickets on-site and get instant article suggestions.
Trusted by thriving HighLevel agencies
Starting with GoCSM is a breeze
Just follow these three steps, and enjoy the growth
Frequently Asked Questions
Unfortunately, we do not provide live demos, but we do offer live onboarding and success sessions
Integrating GoCSM is just two easy steps: First, white-label GoCSM under your brand, then integrate it with your HighLevel account. You’ll receive a step-by-step guide upon signing up.
For detailed step-by-step onboarding instructions, you can access documents within the system or visit our help center.
No, we don’t. GoCSM is a platform designed to help you oversee your customer base and manage key aspects to keep them engaged and paying monthly. It’s a tool, not a done-for-you service.
- Customer Health Scoring: Identify and address potential issues before they escalate.
- Actionable Insights: Understand your customers’ needs more deeply to tailor your interactions.
- Proactive Support Tools: These features help you reduce churn and build lasting relationships with your customers.
By leveraging GoCSM’s features, you can build a proactive customer support strategy that reduces churn and fosters long-term relationships.
GoCSM offers tools to monitor customer health through these key elements:
- Customer satisfaction level
- Product adoption
- Login frequency
From our experience, SaaS companies that focus on these areas see significant improvements in customer retention.
GoCSM is the only CSM software designed specifically for the HighLevel platform. It empowers your CSM department to actively guide customers toward success by providing crucial insights that clarify the next steps. This enhances account health and builds strong, lasting relationships. Our proactive approach not only boosts customer satisfaction but also increases customer lifetime, turning routine support interactions into opportunities for growth and loyalty.
As experts in customer success, we’re dedicated to bringing success to our own users. By helping your agency thrive and improve client retention, everyone benefits. It’s a chain of success—when you win, we win.
If You Go HighLevel,
You Should GoCSM
Recurring revenue in SaaS is fantastic, but churn can leave you scrambling like any marketing agency, constantly acquiring new customers just to stay afloat. GoCSM empowers you to break free from that cycle by stopping cancellations before they happen.
