Unveiling the Ultimate White-labeled Customer Success Platform at the LevelUp Summit
GoCSM All-in-One Customer Success Platform. Fully White-labeled Web and Mobile App
Everything you require to elevate your SaaS customer experience. Crafted by SaaSPRENEURs, for SaaSPRENEURs.
- Not FreshDesk
- Not ZenDesk
- Not GHL Snapshot
- Fully Integrated
- Fully Customizable
- Fully Whitelabeled
Revenue share with LevelUp attendees
Exclusive Level Up 2023 Offer
Be Among the First 100: Leap Ahead with 3 Affiliates Instantly upon Signup.
Additionally, for attendees signing up at the event, enjoy a $100 lifetime discount on your subscription.
For LevelUp 2023 attendees only, a special offer awaits! The first 100 users to sign up for GoCSM will automatically gain 3 affiliates under their banner. So you will start earning instantly from your GoCSM subscription.
Built for HighLevel Agencies, Fully White Labeled
GoCSM is built by HighLevel enthusiasts, just like you. We understand the challenges agencies face in keeping clients happy and preventing churn. That’s why we created a powerful customer success platform designed to integrate with HighLevel.
White Labeled Agency Portal
If you have customer success managers in your team and you prefer to be discreet about GHL as your source, GoCSM offers complete white-labeling, even for the portal accessed by your internal team.
Simplify Operations
Gain a clear view of your CSM activities to ensure healthier customers.
iFramed WL support portal
Whether you prefer to add your WL customer portal as a custom link or a standalone website, or both. Rest assured every aspect will be unified under your brand identity.
Top Features
Boost customer success with GoCSM. Start now and make it uniquely yours!
Features Used & Unused
Track customer engagement by monitoring which features are actively used and which are overlooked.
At-risk Customers
Mike. B
Jessica. K
Hannah Jackson
CSM Billable Hours Coming Soon
Track time spent on each customer
Login Activities
Customer Health
John Doe
Company Name
Dashboard Insights on:
- Payments
- At-risk Accounts
- CSM Hours
- SaaS Mode
Customer Feedback
Collect customer feedback to accurately assess their satisfaction levels, from highly satisfied to dissatisfied, and use this data to identify key areas for improvement and enhance service delivery.
Tickets and Forums Coming Soon
Stay tuned for the upcoming launch of our Tickets and Forums features.
Practice the real SaaS business
We all ventured into reselling HighLevel solutions with the shared goal of building a successful SaaS business, collecting subscriptions in exchange for our software.
However, many of us found ourselves in a situation similar to marketing agencies, struggling with high churn rates and the need for fully DFY (Done For You) services.
If you want to run a successful SaaS business, ask yourself these questions:Are they happy?
GoCSM will assess the happiness levels of your customers and companies through a range of actions and interactions.
Are they fully dependent on it?
We all aim for our customers to rely completely on our system. GoCSM identifies underutilized features and triggers actions to increase user dependency and retention.
Are they using it?
If users don't use a subscription, they cancel it. GoCSM alerts you to users who have been inactive for a set period, triggering customizable actions within your workflow.
Are they moving up on your Value Ladder?
Customer support isn't customer success; it's about guiding customers through your value ladder to achieve the unique core value they initially signed up for.
Impacts
login frequency
satisfaction score
Starting with GoCSM is a breeze
Just follow these three steps, and enjoy the growth
Go CSM Pricing
A Fully White-Labeled Ticketing System for Individuals and Small Teams Ready to Uplift Customer Service.
Exclusive Level Up 2023 Offer
Be among the first 100 to sign up during the event and gain an instant entourage of 3 affiliates. A strong beginning to your GoCSM chapter.
$197
Per Month
- Or save 20% with annual billing
- All features included
- Unlimited users
- Unlimited usage
- No hidden costs
- No rigid contracts
- No setup fees
- Dedicated support
$157
Per Month
- You will save $480
- All features included
- Unlimited users
- Unlimited usage
- No hidden costs
- No rigid contracts
- No setup fees
- Dedicated support
Frequently Asked Questions
Unfortunately, we do not provide live demos, but we do offer live onboarding and success sessions
Integrating GoCSM is just two easy steps: First, white-label GoCSM under your brand, then integrate it with your HighLevel account. You’ll receive a step-by-step guide upon signing up.
For detailed step-by-step onboarding instructions, you can access documents within the system or visit our help center.
No, we don’t. GoCSM is a platform designed to help you oversee your customer base and manage key aspects to keep them engaged and paying monthly. It’s a tool, not a done-for-you service.
- Customer Health Scoring: Identify and address potential issues before they escalate.
- Actionable Insights: Understand your customers’ needs more deeply to tailor your interactions.
- Proactive Support Tools: These features help you reduce churn and build lasting relationships with your customers.
By leveraging GoCSM’s features, you can build a proactive customer support strategy that reduces churn and fosters long-term relationships.
GoCSM offers tools to monitor customer health through these key elements:
- Customer satisfaction level
- Product adoption
- Login frequency
From our experience, SaaS companies that focus on these areas see significant improvements in customer retention.
GoCSM is the only CSM software designed specifically for the HighLevel platform. It empowers your CSM department to actively guide customers toward success by providing crucial insights that clarify the next steps. This enhances account health and builds strong, lasting relationships. Our proactive approach not only boosts customer satisfaction but also increases customer lifetime, turning routine support interactions into opportunities for growth and loyalty.
As experts in customer success, we’re dedicated to bringing success to our own users. By helping your agency thrive and improve client retention, everyone benefits. It’s a chain of success—when you win, we win.
If You Go HighLevel,
You Should GoCSM
Recurring revenue in SaaS is fantastic, but churn can leave you scrambling like any marketing agency, constantly acquiring new customers just to stay afloat. GoCSM empowers you to break free from that cycle by stopping cancellations before they happen.
