PushPress Elevates Customer Success with GoCSM
Dave Y.
Founder, PushPress
- www.pushpress.com
- Using GoCSM Since October 2024
PushPress is a premier fitness business management platform designed to help gym owners and fitness studios streamline operations, enhance member engagement, and grow their businesses. Known for its user-friendly tools and customer-first approach, PushPress provides a suite of features, including scheduling, billing, and member management, tailored to the needs of fitness professionals.
Pre-GoCSM
The Challenge
As PushPress expanded its customer base, managing customer success became a critical focus. The company needed a solution to:
- Track login activity to identify inactive users.
- Monitor feature usage to improve adoption.
- Gather customer feedback to enhance the platform.
Post-GoCSM
The Solutions
By integrating GoCSM, PushPress gained real-time insights into user behavior, feature adoption, and customer sentiment. With this data, they could:
- Re-engage inactive users based on login data.
- Improve feature adoption with usage tracking.
- Prioritize updates based on customer feedback.
- Deliver proactive support to prevent issues.
The Result
reduction in churn by re-engaging at-risk users.
0
%
increase in feature adoption through targeted education.
0
%
boost in customer satisfaction by aligning updates with user needs.
0
%
GoCSM transformed PushPress’s customer success strategy, enabling them to deliver a more personalized and proactive experience. With real-time data, PushPress strengthened customer relationships and fueled long-term growth.
See how GoCSM can level up your Agency
If You Go HighLevel,
You Should GoCSM
Recurring revenue in SaaS is fantastic, but churn can leave you scrambling like any marketing agency, constantly acquiring new customers just to stay afloat. GoCSM empowers you to break free from that cycle by stopping cancellations before they happen.
