Built by SaaSPRENEURS for SaaSPRENEURS.
Backed by Real Agency Experience.
We know the cost of churn—and the power of getting ahead of it. GoCSM exists to help agencies keep the customers they worked so hard to win.
We are on a mission to simplify complicated CSM practices for SaaS companies.
Our vision is to become the go-to customer success engine for SaaS companies worldwide that want to implement world-class CSM practices without spending millions or hiring an army of CSM agents.
- Customer's needs first and always
- A complete "WOW" experience
- Pursue value and simplicity
- Result-oriented
- Can-do attitude
👥 Who We Are
We’re not a Silicon Valley experiment
We’re agency operators, SaaSPreneurs, and HighLevel experts who needed something better.
We built GoCSM to solve the same problems we lived through:
- Customers disappearing without warning
- Missed upsell opportunities
- CSM follow-ups slipping through the cracks
- Struggles on building the CSM department/ practices
GoCSM is the system we wish existed—so we built it.
💡 What We’re Solving
Customer Support is not customer success
It’s literally self explanatory, it’s bringing success to customer’s business, ongoing
And that doesn’t come with support only, needs engagement, right timing, over delivering outcomes and proactive solutions.
We give you one place to:
- Spot risk before it shows up
- Track adoption and feature usage
- Automate outreach based on behavior
- Stay ahead of failed payments and renewals
Build predictable retention and expansion
🌍 Who We Help
GoCSM is built for
- HighLevel SaaS agencies
- Coaching & consulting firms using GHL
- Lean teams that want to act like full CS departments
🧑💼 Our Team
Leadership
Tim Sabir
CEO & Founder
Agency builder. Retention strategist. SaaS whisperer.
Tim leads GoCSM with real-world experience growing and supporting 7-figure agency brands. He built this platform because his own team needed it—and now yours can use it too.
