Stop Churn Before It Starts With GoCSM

Proactive customer success software. Built by SaaSPreneurs for SaaSPreneurs
GoCSM Requires GoHighLevel SaaS Pro Account
Trusted by thriving HighLevel agencies

Limited Time Deal

Passive Referral Program

Instantly secure 3 affiliates under your name

Once you sign up, we’ll attribute 3 sign ups under you automatically. And you will earn 40% of each one’s monthly recurring subscription for life.

For the first 100 sign-ups only

Customer Success Goes Beyond Customer Support

Customer Success hinges on three pillars: Satisfaction, Product Adoption, and Customer Login Activity.

Introducing GoCSM Customer Health Score

The Ultimate Pulse Check and Eagle's Eye view of your Customers!
Dive into GoCSM’s revolutionary Customer Health Score – where every login, tool choice, and satisfaction metric combines to tell a story. Delve deeper into what makes your customers tick, spot opportunities, and preemptively tackle issues. It’s the lens you’ve always needed to truly understand your customers.

Customer Satisfaction Rate Analysis

Classify customers based on the value they believe they are getting from your system, ranging from highly satisfied to dissatisfied.

Product Adoption

Enhance client retention by tracking which tools your customers rely on and the ones they do not, based on their product adoption.

Check Customers' Login Activity

Be aware of how frequently your customers log in to your system and the time spent. And automate actions accordingly.

Sarmad Arsalan
Sarmad Arsalan
ArsalanTech
Read More
We didn't know what customer success is until we started using GoCSM. Now, we have way better understanding of our customers and it helps us in providing better service.
Caesar Shakir
Caesar Shakir
CFsolutions
Read More
I highly recommend GoCSM for all GHL resellers, this is exactly what differentiates us from each other. Our unique customer service is the key that we standout with
Anderson Veiga
Anderson Veiga
Ten Four Life
Read More
GoCSM and their team offer superior education on how to incorporate CSM activities into a business. Their system and guidance is highly recommended.
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Top Features

Boost customer success with GoCSM. Start now and make it uniquely yours!

Features Used & Unused

Track customer engagement by monitoring which features are actively used and which are overlooked.

At-risk Customers
Mike. B
Jessica. K
Hannah Jackson
CSM Billable Hours Coming Soon

Track time spent on each customer

Login Activities
Daily 95%
Weekly 55%
Bi-weekly 79%
Monthly 40%
Customer Health
Predict churn and proactively retain your customers with GoCSM Health Indicators:
John Doe

Company Name

Satisfaction Level Product Adoption Login Activity Time Spent

Dashboard Insights on:
Customer Feedback

Collect customer feedback to accurately assess their satisfaction levels, from highly satisfied to dissatisfied, and use this data to identify key areas for improvement and enhance service delivery.

Tickets and Forums Coming Soon

Stay tuned for the upcoming launch of our Tickets and Forums features.

Either your customers can download our Gray Label mobile app called “Help Center,” or you can apply to have your own White Label (WL) mobile app customized with your branding for your GoCSM system.
Admin Login

Customer Success Anywhere, Anytime!

Explore the Help Center Mobile App Admin Account — your all-in-one tool for managing customer success on the go. Streamlined control at your fingertips.

Customer Login

Instant Access, Instant Solutions!

Your customers can effortlessly view current tickets, submit new ones, or contact their Account Success Managers. It’s their all-in-one support hub, right in their pocket.

Practice the real SaaS business

We all entered the realm of reselling the HighLevel solutions with the shared vision of achieving the SaaS model, collecting subscriptions in exchange of the software.
 
However, we found ourselves similar to marketing agencies suffering from high churns and the need for fully DFY services. If you want to run a SaaS business, ask yourself these questions:
Are they happy?

GoCSM will assess the happiness levels of your customers and companies through a range of actions and interactions.

Are they fully dependent on it?

We all want them to be fully dependent on our system. GoCSM scans for underutilized features and triggers actions to enhance user dependency and retention.

Are they using it?

If users don't use a subscription, they cancel it. GoCSM notifies you of users inactive for a set period, triggering customizable actions within your workflow.

Are they moving up on your Value Ladder?

Customer support isn't customer success; it's about guiding customers through your value ladder to achieve the unique core value they initially signed up for.

Impacts
increase in FCR First
Contact Resolution
0 %
increase in customer
satisfaction score
0 %
increase in customer engagement
0 %
reduction in customer churn rate
0 %

HighLevel's 007 Agent: Ready to Track Your Customers

GoCSM is built by HighLevel enthusiasts, just like you. We understand the challenges agencies face in keeping clients happy and preventing churn. That’s why we created a powerful customer success platform designed to integrate with HighLevel.

Smart Automations for Product Adoption

Monitor time spent by users on specific features and trigger support actions, such as offering help documents or scheduling support sessions, to assist them in achieving their desired outcomes.

Activate Unused Features Now

Ever had customers unaware of features included in their plan? Take control: get alerts, share articles, or schedule demo calls to keep them informed.

Monitor Your SaaS Agency’s Performance

Empower your strategic planning with the GoCSM Dashboard. It's designed to highlight your SaaS agency's most critical data, providing a holistic view of performance indicators across all dimensions of your business.

Practice the real SaaS business

We all entered the realm of reselling the HighLevel solutions with the shared vision of achieving the SaaS model, collecting subscriptions in exchange of the software.
 
However, we found ourselves similar to marketing agencies suffering from high churns and the need for fully DFY services. If you want to run a SaaS business, ask yourself these questions:
Are they happy?

GoCSM will assess the happiness levels of your customers and companies through a range of actions and interactions.

Are they fully dependent on it?

We all want them to be fully dependent on our system. GoCSM scans for underutilized features and triggers actions to enhance user dependency and retention.

Are they using it?

If users don't use a subscription, they cancel it. GoCSM notifies you of users inactive for a set period, triggering customizable actions within your workflow.

Are they moving up on your Value Ladder?

Customer support isn't customer success; it's about guiding customers through your value ladder to achieve the unique core value they initially signed up for.

Impacts
increase in FCR First
Contact Resolution
0 %
increase in customer
satisfaction score
0 %
increase in customer engagement
0 %
reduction in customer churn rate
0 %

Starting with GoCSM is a breeze

Just follow these three steps, and enjoy the growth

Go CSM Pricing

A Fully White-Labeled Ticketing System for Individuals and Small Teams Ready to Uplift Customer Service.

Frequently Asked Questions

Unfortunately, we do not provide live demos, but we do offer pre recorded demo videos and a 14-day free trial.

After signing up for GoCSM, navigate to Settings > Integrations, where you’ll find a unique link. Simply create a custom link at your agency level and log in to GoCSM using this link. The system will then begin reading your sub-accounts and their users automatically.

For detailed step-by-step onboarding instructions, you can access documents within the system or visit our help center.

No we do not. If you decide to utilize GoCSM, you will handle everything yourself. However, by using GoCSM, you gain a clearer understanding and overview of your customers’ overall health, as well as insights into individual customer needs.

GoCSM serves as both a software and a customer success practice, aimed at reducing churn

GoCSM provides tools to monitor customer health through four key elements:

  1. Customer satisfaction level.
  2. Customer product adoption.
  3. Customer login frequency.
  4. Referral requests history.

Based on our extensive experience, we have observed significant improvements in customer retention when Saas companies prioritize these four elements.

While customer support and answering customer questions are not necessarily synonymous with customer success, utilizing GoCSM enables your CSM specialists to understand their next steps with the customer, bringing them closer to account success and the top health score. This approach secures long-term customer relationships and maximizes lifetime value.

Our dedicated customer success team is available to assist you with any questions or issues you may have. We are committed to ensuring your success with GoCSM.

If You Go HighLevel,
You Should GoCSM

Recurring revenue in SaaS is fantastic, but churn can leave you scrambling like any marketing agency, constantly acquiring new customers just to stay afloat. GoCSM empowers you to break free from that cycle by stopping cancellations before they happen.

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