Stop Churn Before It Starts With GoCSM
- Identify at-risk accounts
- Gain valuable insights
- Build your in-house CSM practice
- Fully Integrated
- Fully Customizable
- Fully Whitelabeled
GoCSM Requires GoHighLevel SaaS Pro Account
Trusted by thriving HighLevel agencies
Limited Time Deal
Passive Referral Program
Instantly secure 3 affiliates under your name
Once you sign up, we’ll attribute 3 sign ups under you automatically. And you will earn 40% of each one’s monthly recurring subscription for life.
For the first 100 sign-ups only
Customer Success Goes Beyond Customer Support
Customer Success hinges on three pillars: Satisfaction, Product Adoption, and Customer Login Activity.
Introducing GoCSM Customer Health Score
The Ultimate Pulse Check and Eagle's Eye view of your Customers!
- Customer Satisfaction Rate
- Features/Tools Utilization Insights
- Customer Activity Logs/Tracking
- Comprehensive Scoring System
- Proactive Risk Identification
- Customizable Alerts
- And more..
Customer Satisfaction Rate Analysis
Classify customers based on the value they believe they are getting from your system, ranging from highly satisfied to dissatisfied.
Product Adoption
Enhance client retention by tracking which tools your customers rely on and the ones they do not, based on their product adoption.
Check Customers' Login Activity
Be aware of how frequently your customers log in to your system and the time spent. And automate actions accordingly.
Top Features
Boost customer success with GoCSM. Start now and make it uniquely yours!
Features Used & Unused
Track customer engagement by monitoring which features are actively used and which are overlooked.
At-risk Customers
Mike. B
Jessica. K
Hannah Jackson
CSM Billable Hours Coming Soon
Track time spent on each customer
Login Activities
Customer Health
John Doe
Company Name
Dashboard Insights on:
- Payments
- At-risk Accounts
- CSM Hours
- SaaS Mode
Customer Feedback
Collect customer feedback to accurately assess their satisfaction levels, from highly satisfied to dissatisfied, and use this data to identify key areas for improvement and enhance service delivery.
Tickets and Forums Coming Soon
Stay tuned for the upcoming launch of our Tickets and Forums features.
Admin Login
Customer Success Anywhere, Anytime!
Explore the Help Center Mobile App Admin Account — your all-in-one tool for managing customer success on the go. Streamlined control at your fingertips.
Customer Login
Instant Access, Instant Solutions!
Your customers can effortlessly view current tickets, submit new ones, or contact their Account Success Managers. It’s their all-in-one support hub, right in their pocket.
Practice the real SaaS business
We all ventured into reselling HighLevel solutions with the shared goal of building a successful SaaS business, collecting subscriptions in exchange for our software.
However, many of us found ourselves in a situation similar to marketing agencies, struggling with high churn rates and the need for fully DFY (Done For You) services.
If you want to run a successful SaaS business, ask yourself these questions:Are they happy?
GoCSM will assess the happiness levels of your customers and companies through a range of actions and interactions.
Are they fully dependent on it?
We all aim for our customers to rely completely on our system. GoCSM identifies underutilized features and triggers actions to increase user dependency and retention.
Are they using it?
If users don't use a subscription, they cancel it. GoCSM alerts you to users who have been inactive for a set period, triggering customizable actions within your workflow.
Are they moving up on your Value Ladder?
Customer support isn't customer success; it's about guiding customers through your value ladder to achieve the unique core value they initially signed up for.
Impacts
Contact Resolution
satisfaction score
HighLevel's 007 Agent: Ready to Track Your Customers
GoCSM is built by HighLevel enthusiasts, just like you. We understand the challenges agencies face in keeping clients happy and preventing churn. That’s why we created a powerful customer success platform designed to integrate with HighLevel.
Smart Automations for Product Adoption
Monitor time spent by users on specific features and trigger support actions, such as offering help documents or scheduling support sessions, to assist them in achieving their desired outcomes.
Activate Unused Features Now
Ever had customers unaware of features included in their plan? Take control: get alerts, share articles, or schedule demo calls to keep them informed.
Monitor Your SaaS Agency’s Performance
Empower your strategic planning with the GoCSM Dashboard. It's designed to highlight your SaaS agency's most critical data, providing a holistic view of performance indicators across all dimensions of your business.
Practice the real SaaS business
We all ventured into reselling HighLevel solutions with the shared goal of building a successful SaaS business, collecting subscriptions in exchange for our software.
However, many of us found ourselves in a situation similar to marketing agencies, struggling with high churn rates and the need for fully DFY (Done For You) services.
If you want to run a successful SaaS business, ask yourself these questions:Are they happy?
GoCSM will assess the happiness levels of your customers and companies through a range of actions and interactions.
Are they fully dependent on it?
We all aim for our customers to rely completely on our system. GoCSM identifies underutilized features and triggers actions to increase user dependency and retention.
Are they using it?
If users don't use a subscription, they cancel it. GoCSM alerts you to users who have been inactive for a set period, triggering customizable actions within your workflow.
Are they moving up on your Value Ladder?
Customer support isn't customer success; it's about guiding customers through your value ladder to achieve the unique core value they initially signed up for.
Impacts
Contact Resolution
satisfaction score
Starting with GoCSM is a breeze
Just follow these three steps, and enjoy the growth
Go CSM Pricing
A Fully White-Labeled Ticketing System for Individuals and Small Teams Ready to Uplift Customer Service.
$197
Per Month
- Or save 20% with annual billing
- All features included
- Unlimited users
- Unlimited usage
- No hidden costs
- No rigid contracts
- No setup fees
- Dedicated support
$157
Per Month
- You will save $480
- All features included
- Unlimited users
- Unlimited usage
- No hidden costs
- No rigid contracts
- No setup fees
- Dedicated support
Frequently Asked Questions
Unfortunately, we do not provide live demos, but we do offer pre recorded demo videos and a 14-day free trial.
After signing up for GoCSM, navigate to Settings > Integrations, where you’ll find a unique link. Simply create a custom link at your agency level and log in to GoCSM using this link. The system will then begin reading your sub-accounts and their users automatically.
For detailed step-by-step onboarding instructions, you can access documents within the system or visit our help center.
GoCSM is a powerful CSM platform designed to empower your team, not to replace it. While we don’t offer direct support to your customers, our platform is equipped to enhance your customer success efforts significantly: This includes:
- Customer Health Scoring: Identify and address potential issues before they escalate.
- Actionable Insights: Understand your customers’ needs more deeply to tailor your interactions.
- Proactive Support Tools: These features help you reduce churn and build lasting relationships with your customers.
By leveraging GoCSM’s features, you can build a proactive customer support strategy that reduces churn and fosters long-term relationships.
GoCSM provides tools to monitor customer health through these key elements:
- Customer satisfaction level.
- Customer product adoption.
- Customer login frequency.
Based on our extensive experience, we have observed significant improvements in customer retention when Saas companies prioritize these elements.
GoCSM is more than just a support tool; it empowers your CSM team to actively lead customers towards success. Our platform delivers crucial insights that clarify the next steps, enhancing account health and cementing durable relationships. This proactive strategy boosts customer satisfaction and increases their lifetime value, transforming routine support interactions into chances for sustained growth and loyalty.
We offer a variety of support options, including email, chat, and phone. We are also committed to providing ongoing product updates and resources to help you get the most out of GoCSM.
If You Go HighLevel,
You Should GoCSM
Recurring revenue in SaaS is fantastic, but churn can leave you scrambling like any marketing agency, constantly acquiring new customers just to stay afloat. GoCSM empowers you to break free from that cycle by stopping cancellations before they happen.
