Author name: Tim Sabir

2024 Customer Success Trends: What’s Hot (and What’s Not) Halfway Through the Year

Can you believe we’re already halfway through 2024? Time flies when you’re busy keeping customers happy and engaged! As we dive deeper into the year, it’s time to check in on the hottest trends that are shaping Customer Success Management (CSM). Whether you’re a seasoned pro or just starting out, these trends are here to […]

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The Customer Success Superhero: Friend, Foe, or the Secret Weapon You Didn’t Know You Needed?

In the thrilling world of SaaS, the Customer Success Manager (CSM) navigates a complex landscape. They’re not your average support hero – they’re a blend of cheerleader, therapist, and data analyst, all rolled into one. But what exactly does a CSM do, and why should you care? The CSM: Beyond Basic Support Imagine a customer

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